Frequently asked questions
Here you will find answers to the most common questions about Flippy, our products, and deliveries.
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With the drawing club, we want to increase engagement in “analog” activities in a modern way. By connecting fun creative creation with tips, tricks and the opportunity to show each other their fine artwork, we want to promote children's development and creative creation. It is of course completely free to join. In addition to a strengthening sense of community, members also get access to exclusive digital material and newsletters. See at the bottom of the page how you/your child can join the drawing club!
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Yes, Flippy's Pens are designed to be safe and user-friendly for children aged 3 and up. The pens are ideal for everything from school projects to professional artwork. Remember to put the cap back on when you are not using the pens as they are alcohol-based and will dry out if left open for too long. The pens are also tested, CE marked and meet current laws and regulations to be sold within the EU.
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We offer fast delivery within 1-2 business days. All orders are processed quickly to ensure you receive your products as soon as possible.
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We accept secure payments via credit card, PayPal and Klarna. All payment information is handled through encrypted and secure systems.
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If you are not satisfied with your purchase, you can return the product within 14 days for a full refund or exchange. Contact our customer service to begin the return process.
The return cost is 59:- and we will deduct this from the amount that is refunded.
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The 24-pack contains a selection of our most popular colors, perfect for everyday use or as a starter set. The 48-pack offers a wider spectrum of colors for those who want maximum creativity and variety.
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After about 6-12 hours our pens dry out. Store the pens in the box with the lid on.
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Flippy is primarily designed for children aged approximately 4 years and older, but many younger children can also use the products with an adult.
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Yes! Flippy products are a popular gift for children who enjoy drawing, crafting, and being creative.
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Yes, the pens work well in most coloring books and on regular drawing paper. If you are unsure, place a sheet of paper behind to prevent smudges or bleed-through.
Several of Flippy's coloring books and drawing pads are thicker and specially adapted for alcohol-based pens, preventing bleed-through.
Can't find the answer?
Can't find what you're looking for in our FAQ? You are always welcome to contact us via our contact page and we will be happy to help you. Questions about your order, products or returns should be sent to support@flippy.se. For collaborations, press or resellers, you can email hej@flippyshop.se instead.